Microsoft junk mail

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Hi, I will be glad to assist you in accessing your emails.

You may refer to the link below for more information about the supported browser for your computer: Which browsers are supported by SkyDrive, People and Outlook. If you are still unable to find your Junk emails, please provide the answers to the following questions to isolate and clarify the issue: What are the steps that you had performed that led you to this error condition? Did you make any changes to your account prior to the issue? Do you encounter the same issue when accessing your account on other browsers?

Does the same issue happen if you access your account on another computer? Does the same issue occur when you access another Microsoft account on your default browser, and computer? Thank you. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Irissssssssscheung's post on September 27, Hi Irissssssssscheung , Thanks for posting back.

Hope to hear from you soon. In reply to A. User's post on September 26, The junk mail category still shows up, but will not open for viewing. Mine is included under the "folders" category in the E-mail. For more information, see Anti-spam protection in EOP. But, there are also specific anti-spam settings that admins can configure on individual mailboxes in Exchange Online:. EOP now uses its own mail flow delivery agent to route messages to the Junk Email folder instead of using the junk email rule.

EOP routes messages based on the actions set in anti-spam policies. The user's Safe Sender list and Blocked Senders list will continue to work as usual.

Move messages to the Junk Email folder based on anti-spam policies : When an anti-spam policy is configured with the action Move message to Junk Email folder for a spam filtering verdict, the message is moved to the Junk Email folder after the message is delivered to the mailbox.

For more information about spam filtering verdicts in anti-spam policies, see Configure anti-spam policies in EOP. Similarly, if zero-hour auto purge ZAP determines a delivered message is spam or phish, the message is moved to the Junk Email folder for Move message to Junk Email folder spam filtering verdict actions. Junk email settings that users configure for themselves in Outlook or Outlook on the web : The safelist collection is the Safe Senders list, the Safe Recipients list, and the Blocked Senders list on each mailbox.

The entries in these lists determine whether the message is moved to the Inbox or the Junk Email folder. Users can configure the safelist collection for their own mailbox in Outlook or Outlook on the web formerly known as Outlook Web App. Admins can configure the safelist collection on any user's mailbox. EOP is able to move messages to the Junk Email folder based on the spam filtering verdict action Move message to Junk Email folder or the Blocked Senders list on the mailbox, and prevent messages from being delivered to the Junk Email folder based on the Safe Senders list on the mailbox.

To prevent users from adding entries to their Safe Senders list in Outlook, use Group Policy as mentioned in the About junk email settings in Outlook section later in this article. Policy filtering, Content filtering and Defender for Office checks will still be applied to the messages. You can only use Exchange Online PowerShell to do the procedures in this article. You need to be assigned permissions in Exchange Online before you can do the procedures in this article.

Specifically, you need the Mail Recipients role which is assigned to the Organization Management , Recipient Management , and Custom Mail Recipients role groups by default or the User Options role which is assigned to the Organization Management and Help Desk role groups by default.

Note that users with default permissions can do these same procedures on their own mailbox, as long as they have access to Exchange Online PowerShell. In hybrid environments where EOP protects on-premises Exchange mailboxes, you need to configure mail flow rules also known as transport rules in on-premises Exchange. These mail flow rules translate the EOP spam filtering verdict so the junk email rule in the mailbox can move the message to the Junk Email folder. The safelist collection on a mailbox includes the Safe Senders list, the Safe Recipients list, and the Blocked Senders list.

By default, users can configure the safelist collection on their own mailbox in Outlook or Outlook on the web. To modify a recipient in the list, select the recipient and then click Edit. To remove a recipient from the list, select the recipient and then click Remove. Treat all email as junk unless it comes from someone in my Safe Senders or Safe Recipients lists, or from senders in my organization Select this option if you want email messages from senders that aren't defined in your Safe Senders List or Safe Recipients List or email messages from outside your organization to be treated as junk email.

Email messages identified as junk email are moved to the Junk Email folder. Sometimes email that you send ends up in a recipient's junk email folder.

They will need to make changes in their email program to allow messages from you to be received. The junk email filter gives precedence to email addresses over domains when it checks incoming messages. For example, suppose the contoso. The address someone contoso. If you change any other Junk Email settings, you need to click Save to save your new settings. If you don't click Save before you leave the Junk Email page in Options , you'll be prompted to either click Cancel to remain on the page or click OK to leave the page without saving your changes.

To learn more about the light version of Outlook Web App, such as how to get back to the regular version or what the features and limitations are, see Outlook Web App Light. Safe senders are domains and people you want to receive email messages from. To remove a sender from the list, select the sender and then click Remove. To remove a sender from the list, select the sender, and then click Remove. Need more help? Expand your skills. Get new features first. Was this information helpful?

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